Water Heater Program

staying in hot water is now a PLUS!

 

Water Heater Program

WELCOME

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Coop Connections

Discover the value of Co-op Connections

 

Value of Coop Connections program

Beat The Peak

Member notification system

 

Youth Programs offered by Aiken Electric Cooperative

Community Solar

Solar through the power of community

 

Community Solar

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For your protection:

The credit card industry has implemented changes that require credit card payments to be processed through an automated system (without person to person contact). These changes are intended to protect you and your credit card data. For this reason, Aiken Electric Cooperative Member Services Representatives will no longer be able to accept credit card information over the phone. However, credit card payments are allowed using our automated phone system, mobile app, or online.


AEC System Upgrades

Scam AlertAs part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.


Members BewareScam Alert

Members continue to report being targeted with a telephone scam involving buying a MoneyPack. An individual pretending to be from Aiken Electric calls and tells the member that their service will be disconnected unless payment is made right away. Even when the member says they paid, the scammer reports that the co-op billing system did not process their payment and they need to make another payment by purchasing a Money Pack, call the number provided by the scammer and give the receipt and access numbers. The scammer then has access to the Money Pack account and takes the money.

Aiken Electric NEVER asks members to buy a Money Pack and members ALWAYS receive several notices prior to disconnection. If you are contacted with a threat of disconnection and suspect it may be a scam, call the co- op to verify and, also, report any suspicious activity to local law enforcement. Thank you.


Local. Trusted. Serving you.

RECEIVING ELECTRICITY FROM AEC not only makes you a member, but also an owner of the business. You have a say in how the co-op is operated. Your voice rings loud and clear every October through our member satisfaction survey, which you will find again in the center of this issue. Please take a little time to complete and return it for your chance to win one of our three $500 electric credits.

The feedback we receive is important to us. We use this information to make changes to programs, processes, or even policies to better benefit you. In some cases, we also reach out to our state senators and representatives to help get laws passed in all of our favors. We appreciate these people who represent our concerns and fight for our causes on a daily basis. You’ll find them listed on page 5. Remember to thank them when you see them in your community.

As a member-owner, it should also make you feel good that your co-op is local. It is managed by your friends and neighbors. You can count on them to look out for your interests because as members themselves, they share them. They work throughout the year to invest in our electric system to keep power reliable, focus on educating members how to use energy efficiently, and, most importantly, help keep your energy rates affordable.

At AEC we know that we have a responsibility to support in every way possible. For this reason, you can rest assured knowing that we will always be local, trusted and serving you.

Gary L. Stooksbury

Chief Executive Officer


We Need Your Email Address

We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. So, we ask that you click the link to the left, “receive email updates” and complete the registration page or send us your email address(es), along with your account name and service address, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.


sc.tellepa.com exercice your rights and speak up videoShould the EPA have the power to make new rules and regulations that cause your electric bill to soar? We think not. Protect your pocketbook and join our petition: www.sc.tellepa.com

 

 
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