Water Heater Program

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Water Heater Program

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Coop Connections

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Beat The Peak

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Youth Programs offered by Aiken Electric Cooperative

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July 29, 2017

 

 

Busting Clay for United Way

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For your protection:

The credit card industry has implemented changes that require credit card payments to be processed through an automated system (without person to person contact). These changes are intended to protect you and your credit card data. For this reason, Aiken Electric Cooperative Member Services Representatives will no longer be able to accept credit card information over the phone. However, credit card payments are allowed using our automated phone system, mobile app, or online.


AEC System Upgrades

Scam AlertAs part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.


Members BewareScam Alert

Members continue to report being targeted with a telephone scam involving buying a MoneyPack. An individual pretending to be from Aiken Electric calls and tells the member that their service will be disconnected unless payment is made right away. Even when the member says they paid, the scammer reports that the co-op billing system did not process their payment and they need to make another payment by purchasing a Money Pack, call the number provided by the scammer and give the receipt and access numbers. The scammer then has access to the Money Pack account and takes the money.

Aiken Electric NEVER asks members to buy a Money Pack and members ALWAYS receive several notices prior to disconnection. If you are contacted with a threat of disconnection and suspect it may be a scam, call the co- op to verify and, also, report any suspicious activity to local law enforcement. Thank you.


Advancing technologies, advancing our future

AS A TOUCHSTONE ENERGY cooperative, Aiken Electric places a premium on positive values such as commitment to the community and innovation. We strive to work with the latest technology to help protect our environment and add convenience to the lives of our members. We are proud to announce the two newest programs on the spectrum of Aiken Electric member benefits—Community Solar and our Outage Texting System. Our 250-kW solar farm will soon be under construction on the Savannah River Research Campus. We are expecting it to be ready for production this fall. The facility will produce around 37,500 kWh per month. Members will have the opportunity to lease a portion of the community solar farm’s generation capacity.
Please contact a representative today to sign up or for additional details. Members can also report outages with a simple text. Those already in our database will automatically be signed up with the mobile number we have on file. More information on how new members can opt in, and the other perks of this program can be found on page 5 of our Living in SC magazine. These programs are only the beginning of what’s in store at AEC. We’ll continue to act as stewards of the environment, while implementing technologies that increase service, reliability, and efficiency to ensure that all of our futures are a little brighter.

Gary L. Stooksbury

Chief Executive Officer


We Need Your Email Address

We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. So, we ask that you click the link to the left, “receive email updates” and complete the registration page or send us your email address(es), along with your account name and service address, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.


sc.tellepa.com exercice your rights and speak up videoShould the EPA have the power to make new rules and regulations that cause your electric bill to soar? We think not. Protect your pocketbook and join our petition: www.sc.tellepa.com

 

 
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