Water Heater Program

staying in hot water is now a PLUS!

 

Water Heater Program

WELCOME

Discover the value of    co-op membership!

 

Access our welcome packet

Coop Connections

Discover the value of Co-op Connections

 

Value of Coop Connections program

Youth Programs

Scholarships, Washington Youth Tour

 

Youth Programs offered by Aiken Electric Cooperative

RUN UNITED

April 29, 2017

 

 

Run United Half marathon, 5K, and Kids run

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For your protection:

The credit card industry has implemented changes that require credit card payments to be processed through an automated system (without person to person contact). These changes are intended to protect you and your credit card data. For this reason, Aiken Electric Cooperative Member Services Representatives will no longer be able to accept credit card information over the phone. However, credit card payments are allowed using our automated phone system, mobile app, or online.


AEC System Upgrades

Scam AlertAs part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.


Members BewareScam Alert

Members continue to report being targeted with a telephone scam involving buying a MoneyPack. An individual pretending to be from Aiken Electric calls and tells the member that their service will be disconnected unless payment is made right away. Even when the member says they paid, the scammer reports that the co-op billing system did not process their payment and they need to make another payment by purchasing a Money Pack, call the number provided by the scammer and give the receipt and access numbers. The scammer then has access to the Money Pack account and takes the money.

Aiken Electric NEVER asks members to buy a Money Pack and members ALWAYS receive several notices prior to disconnection. If you are contacted with a threat of disconnection and suspect it may be a scam, call the co- op to verify and, also, report any suspicious activity to local law enforcement. Thank you.


Prepared for summer storms

WHILE SUMMER BRINGS MUCH FUN IN the sun, it can also bring the occasional severe storm. You can rest easy knowing that in the event of a power outage, Aiken Electric Cooperative is ready to respond.

Most power outages are the result of high winds, which cause trees and branches to fall on power lines. However, we remain pro-active year round – through right-of-way clearing – to ensure power lines in our service territories stand little risk of being damaged by trees, branches or other types of vegetation.

Despite our best efforts, during major storms, damage can occur to transmission lines, substations and power lines. When this happens, our first priority is to safely restore power to as many members as possible in the shortest amount of time.

We start by mobilizing our line crews and other critical staff. We identify the source of the problem, then work our way through the system beginning with transmission lines and substations. These repairs must be done first before we can focus on other areas where more localized damage may have occurred.

As you know, we will do our best to avoid power outages, but sometimes Mother Nature has other plans. Remember, the fastest, most reliable way to report an outage is by calling our “Lights On” number at 1-877-264-5368. You can always check our Live Outage Map, Facebook and Twitter on your smartphone for the latest updates on the restoration progress. For more tips on storm safety, visit our Storm Center at aikenco-op.org.

 

Gary L. Stooksbury

Chief Executive Officer


We Need Your Email Address

We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. So, we ask that you click the link to the left, “receive email updates” and complete the registration page or send us your email address(es), along with your account name and service address, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.


sc.tellepa.com exercice your rights and speak up videoShould the EPA have the power to make new rules and regulations that cause your electric bill to soar? We think not. Protect your pocketbook and join our petition: www.sc.tellepa.com

 

 
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