member portalAccess Member Portal
Due to worldwide paper shortages, your bill may look a little different going forward. Bills will be sent in brown envelopes instead of the usual white envelopes. Please pay close attention to be sure it is not overlooked or mistakenly thrown away.
Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
In rural areas across the state, Aiken Electric and other not-for-profit cooperatives spend -thousands of dollars per year repairing equipment, power lines and fiber optic cables that have been struck by a stray shot. Repairs can be very costly and we strive to keep operating expenses down for all members by making every effort to recover costs from any party responsible for facility damages. We need your help – please join us in this collaborative effort to keep “unplanned” maintenance and repair costs for our members as low as possible. Read More.
Aiken Electric Cooperative (AEC) has received reports that scammers are making calls across their service territory pretending to be representatives of AEC. These fake callers are threatening to disconnect service if immediate payment isn’t received. These calls ARE NOT from AEC, even though the caller ID text may show “Aiken Electric Cooperative”.
The scammer may even use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these tricks. AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. Here are some tips to keep in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Ask for credit card information over the phone
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www. aikenco-op.org
Remember, there are legitimate third-party processors, not directly associated with AEC, who may charge a fee to process a payment. These payments may take several days to post to your account. If you suspect a scammer pretending to be an AEC employee has visited or contacted you, call the co-op at 803-649-6245 to verify and, also, report any suspicious activity to local law enforcement.
Save the date Drive-thru Annual Meeting May 20 and May 21
YOU ARE INVITED TO ATTEND the 2022 Annual Meeting on Friday, May 20 or Saturday, May 21 at our headquarters office in Aiken. Member response from last year’s drive-thru was very positive, so we will follow that same format this year. Here’s what you need to know:
- Members can choose between attending on Friday, May 20, 7 a.m.–7 p.m. or Saturday, May 21, 7 a.m.–12:30 p.m.
- Every member who registers will receive a folding lawn chair and be entered into a drawing for the John Deere lawnmower. The winner will be announced at the virtual business meeting.
- All members are required to present a proper ID at registration. Be sure to bring the registration card included on this month’s cover.
I encourage you to learn more about AEC’s progress by tuning in to the live meeting broadcast streamed on our Facebook page and website at 1 p.m. on Saturday, May 21. In the last year, we’ve had some significant accomplishments in our technological advancement and community outreach that we’re excited to share.
We have been hard at work upgrading substations and implementing services that will increase our reliability and continuing efforts to expand and construct electric vehicle charging stations in our service areas.
Last month, one of our most significant community outreach events, RUN UNITED, returned after a two-year-long pandemic break. We’re looking forward to sharing the funds raised and seeing how those dollars will better our community. Our annual Safety Magic Show, now in its 18th year, brought electrical safety education to local first graders with laughter and cheer in March.
In other news, I know many of our members are interested in knowing more about our progress with bringing CarolinaConnect to their homes. We’ve included a schedule and other beneficial information in our Annual Report, which you’ll find in the center of this month’s magazine.
We are pleased to have so many great things happening at AEC and even more will be shared about your cooperative during our virtual business meeting, so save the date.