Aiken Electric Cooperative, Inc.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system. (Message & data rates may apply)

As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We have completed the residential portion of this process and will be working to upgrade commercial meters for the next several months in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Aiken Electric Cooperative (AEC) has received reports that scammers are making calls across their service territory pretending to be representatives of AEC. These fake callers are threatening to disconnect service if immediate payment isn’t received. These calls ARE NOT from AEC, even though the caller ID text may show “Aiken Electric Cooperative”.

The scammer may even use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these tricks. AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. Here are some tips to keep in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

• Travel in vehicles clearly marked with an AEC logo
• Require employees to carry a co-op photo ID
• AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo

Things AEC employees do not do:

• Call and request account information or a full SSN
• Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
• Ask for credit card information over the phone
• Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
• Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
• Operate business outside of www. aikenco-op.org

Remember, there are legitimate third-party processors, not directly associated with AEC, who may charge a fee to process a payment. These payments may take several days to post to your account. If you suspect a scammer pretending to be an AEC employee has visited or contacted you, call the co-op at 803-649-6245 to verify and, also, report any suspicious activity to local law enforcement.