Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system. (Message & data rates may apply)
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We have completed the residential portion of this process and will be working to upgrade commercial meters for the next several months in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

Receive emails from Aiken Electric Cooperative

SIGN UP

Stay up-to-date on programs and services with AEC monthly newsletters.

SIGN UP

Apply For Service

How to apply for service

Apply for service

Residential and commercial service applications

Apply Online

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Let’s connect

AT AIKEN ELECTRIC COOPERATIVE, we greatly value our connection to you, the members we serve. It has always been our priority to make sure you are well informed about your cooperative and to help you maximize the value you get by continuing to offer a variety of programs, products and services that benefit you. In this issue of South Carolina Living, you’ll learn more about programs such as our H2O Select PLUS 2, our new convenient payment option, Check Out and the many youth opportunities available to our younger members.

One way we can stay connected is through social media. When you follow us on Twitter or Facebook, you can stay up to date on power restoration efforts, receive tips on energy efficiency, learn about events and more. You’ll also see photos of employees in action and our employees helping with community service projects.
Another way is our mobile app. Once you’ve downloaded it, you can report an outage, access billing information and even take a look at your energy usage.
By connecting with us, you can get real-time updates from your co-op. That’s why we want to make sure we have your most current contact information. If we can’t connect with you on these platforms or in person, you could miss out on potential savings or important information.

Aiken Electric Cooperative relies on data for nearly every aspect of our operations, and up-to-date contact information from our members helps ensure that we can provide the highest level of service that you expect and deserve.
Updated contact information can even speed up the power restoration process during an outage. That’s because when you call to report an outage, our automated system recognizes your phone number and matches it with your account location. Accurate information helps our outage-management system predict the location and the possible cause of an outage, making it easier for our crews to correct the problem.
We hope you will connect with us whenever and wherever you can— whether that means attending our annual meeting, providing feedback in October through our annual surveys, or by simply downloading our app.
Aiken Electric Cooperative exists to serve our members, and when we’re better connected to you and our local community, we’re better prepared to answer the call.

To update your contact information or to learn more about co-op products and services that can help you save, visit aikenco-op.org or call (803) 649-6245.

We look forward to connecting with you!

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link