member portal
Access Member Portal
Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
SET Alerts
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue and tan)
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www.aikenco-op.org
Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.
Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.
CHAT WITH US
Need help or information, chat with an AEC member services representative
STAY CONNECTED
Receive emails from Aiken Electric Cooperative
Apply For Service
How to apply for service
Storm Center
Access outage information and outage map. Find out how to AEC report outages.
STORM CENTER
Access outage information and outage map. Find out how to report outages.
ACCESS STORM CENTERWater Heater Program
Staying in hot water in now a PLUS!
Giving back to our community
OVER THE YEARS, you’ve seen Aiken Electric’s concern for our community. This is one of the core principles that sets cooperatives apart from other types of utilities. We’ve always taken this mission and responsibility to heart. It’s who we are as a co-op.
With the holidays quickly approaching, COVID-19 and other recent events have made me pause and think even more about the role we play in our community. While our purpose is to provide safe and reliable energy to you, we have a greater mission—to be a catalyst for good.
You’re probably aware of our Operation Round Up program, where generous members round up their monthly electric bills to assist individuals and families in need. Or our various youth programs, including scholarships, Washington Youth Tour and Cooperative Youth Summit.
We also have a strong commitment to safety—not just for our employees, but for our community as well. We visit schools and invite students to our office to teach them how to stay safe around electricity.
You’ll also see our employees serving on local boards, coaching youth sports and volunteering at charitable events. Because when you work at a co-op, you understand how important a strong community is—after all, without you,the co-op wouldn’t exist.
We know that our core job is to keep the lights on; but our passion is our community. Because we live and work here too, and we want to make it a better place for all.
If there’s anything we can do to help you—whether providing energy-saving advice to help lower your monthly bill or discuss payment plan options during these difficult times—please reach out to us at (803) 649-6245.
Concern for community is the heart and soul of who we are. And no matter what the future brings, you can count on your electric co-op to care about you.
Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
