Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

In rural areas across the state, Aiken Electric and other not-for-profit cooperatives spend -thousands of dollars per year repairing equipment, power lines and fiber optic cables that have been struck by a stray shot. Repairs can be very costly and we strive to keep operating expenses down for all members by making every effort to recover costs from any party responsible for facility damages. We need your help – please join us in this collaborative effort to keep “unplanned” maintenance and repair costs for our members as low as possible. Read More.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system. (Message & data rates may apply)
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We have completed the residential portion of this process and will be working to upgrade commercial meters for the next several months in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Aiken Electric Cooperative (AEC) has received reports that scammers are making calls across their service territory pretending to be representatives of AEC. These fake callers are threatening to disconnect service if immediate payment isn’t received. These calls ARE NOT from AEC, even though the caller ID text may show “Aiken Electric Cooperative”.

The scammer may even use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these tricks. AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. Here are some tips to keep in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Ask for credit card information over the phone
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www. aikenco-op.org

Remember, there are legitimate third-party processors, not directly associated with AEC, who may charge a fee to process a payment. These payments may take several days to post to your account. If you suspect a scammer pretending to be an AEC employee has visited or contacted you, call the co-op at 803-649-6245 to verify and, also, report any suspicious activity to local law enforcement.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

Receive emails from Aiken Electric Cooperative

SIGN UP

Stay up-to-date on programs and services with AEC monthly newsletters.

SIGN UP

Apply For Service

How to apply for service

Apply for service

Residential and commercial service applications

Apply Online

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Investing in the future co-ops

THE HOLIDAYS ARE A time of year that many of us eagerly anticipate. The season is marked by special foods, seasonal decorations and lots of festivities. We cherish carrying on family traditions and enjoy creating new ones. Personally, I look forward to more time spent with family and friends.

However, given the hustle and bustle of the season, the holidays can also offer an opportunity to slow down and reflect. For all of us at Aiken Electric Cooperative, we are grateful for you, the members of the co-op.

You see, one of our founding principles as a co-op is “Concern for Community.” While our main focus is providing safe, reliable and affordable energy, we want to give back and help our community thrive.

In looking back at this past year, I’m grateful that we were able to make a positive impact in the community. Through programs like Operation Round Up, we were able to help many families in the community who are in need, thanks to your contributions.

We were also grateful for the opportunity to partner with local schools to raise awareness of the importance of electrical safety. This year, over 500 students attended our first virtual safety magic show.

In fact, we continue to work closely with our local high schools to award three college scholarships annually. Applications will be available Nov. 8. See Page 5 for more information.

There are other ways we can help the community, whether we’re providing information about our Community Solar or Help My House programs, or helping you find ways to save energy at home, we want you to know we’re here to help.

As we prepare for next year, we look forward to the opportunity to serve you and the greater community. On behalf of the AEC family, we hope your holidays are indeed merry and bright!

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link