member portalAccess Member Portal
Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
Aiken Electric Cooperative (AEC) has received reports that scammers are making calls across their service territory pretending to be representatives of AEC. These fake callers are threatening to disconnect service if immediate payment isn’t received. These calls ARE NOT from AEC, even though the caller ID text may show “Aiken Electric Cooperative”.
The scammer may even use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these tricks. AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. Here are some tips to keep in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Ask for credit card information over the phone
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www. aikenco-op.org
Remember, there are legitimate third-party processors, not directly associated with AEC, who may charge a fee to process a payment. These payments may take several days to post to your account. If you suspect a scammer pretending to be an AEC employee has visited or contacted you, call the co-op at 803-649-6245 to verify and, also, report any suspicious activity to local law enforcement.
Affordable, innovative and member-focused
AS YOUR TOUCHSTONE Energy Cooperative we stand with hundreds of co-ops nationwide in dedication to our guiding principle: members first. What’s important to you is important to us.
We know that one of the things you may find to be the most important each year is the Annual Meeting. We hope you’re making plans to drive through on May 14 and 15 to receive your $20 bill credit.
Also at the top of our list is keeping costs down and implementing technologies to better our communities and services. High-speed internet is one of the most recent technological benefits that our members will get to experience. We’re continuing to build our network’s foundation and are still on schedule to offer our TriCity members service this summer. Join the list at CarolinaConnect.com to receive alerts when service is ready in your area.
We also launched our new Smart Thermostat program April 1. Members can receive a free ecobee smart thermostat with Alexa voice capabilities. Taking advantage of this program allows you the convenience of controlling your home’s temperature from your mobile device and tracking your energy usage. Give us a call to sign up.
Another benefit we’re always excited to remind you of is our Live Outage Map. During storms and other outages, members can keep track of the restoration process. You’ll learn more about this benefit and additonal valuable information about outages on our Living in South Carolina magazine.
We plan to remain anchored to the Touchstone Energy core values: integrity, accountability, innovation and commitment to community and look forward to providing you with the best technology to make each of our futures a little brighter.