member portalAccess Member Portal
Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue and tan)
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www.aikenco-op.org
Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.
Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.
AT AIKEN ELECTRIC COOPERATIVE, we greatly value our connection to you, the members we serve. It has always been our priority to make sure you are well informed about your cooperative and to help you maximize the value you get by continuing to offer a variety of programs, products and services that benefit you. In this issue of South Carolina Living, you’ll learn more about programs such as our H2O Select PLUS 2, our new convenient payment option, Check Out and the many youth opportunities available to our younger members.
One way we can stay connected is through social media. When you follow us on Twitter or Facebook, you can stay up to date on power restoration efforts, receive tips on energy efficiency, learn about events and more. You’ll also see photos of employees in action and our employees helping with community service projects.
Another way is our mobile app. Once you’ve downloaded it, you can report an outage, access billing information and even take a look at your energy usage.
By connecting with us, you can get real-time updates from your co-op. That’s why we want to make sure we have your most current contact information. If we can’t connect with you on these platforms or in person, you could miss out on potential savings or important information.
Aiken Electric Cooperative relies on data for nearly every aspect of our operations, and up-to-date contact information from our members helps ensure that we can provide the highest level of service that you expect and deserve.
Updated contact information can even speed up the power restoration process during an outage. That’s because when you call to report an outage, our automated system recognizes your phone number and matches it with your account location. Accurate information helps our outage-management system predict the location and the possible cause of an outage, making it easier for our crews to correct the problem.
We hope you will connect with us whenever and wherever you can— whether that means attending our annual meeting, providing feedback in October through our annual surveys, or by simply downloading our app.
Aiken Electric Cooperative exists to serve our members, and when we’re better connected to you and our local community, we’re better prepared to answer the call.
To update your contact information or to learn more about co-op products and services that can help you save, visit aikenco-op.org or call (803) 649-6245.
We look forward to connecting with you!