member portalAccess Member Portal
Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
In rural areas across the state, Aiken Electric and other not-for-profit cooperatives spend -thousands of dollars per year repairing equipment, power lines and fiber optic cables that have been struck by a stray shot. Repairs can be very costly and we strive to keep operating expenses down for all members by making every effort to recover costs from any party responsible for facility damages. We need your help – please join us in this collaborative effort to keep “unplanned” maintenance and repair costs for our members as low as possible. Read More.
Aiken Electric Cooperative (AEC) has received reports that scammers are making calls across their service territory pretending to be representatives of AEC. These fake callers are threatening to disconnect service if immediate payment isn’t received. These calls ARE NOT from AEC, even though the caller ID text may show “Aiken Electric Cooperative”.
The scammer may even use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these tricks. AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. Here are some tips to keep in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Ask for credit card information over the phone
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www. aikenco-op.org
Remember, there are legitimate third-party processors, not directly associated with AEC, who may charge a fee to process a payment. These payments may take several days to post to your account. If you suspect a scammer pretending to be an AEC employee has visited or contacted you, call the co-op at 803-649-6245 to verify and, also, report any suspicious activity to local law enforcement.
Investing in the future co-ops
THE HOLIDAYS ARE A time of year that many of us eagerly anticipate. The season is marked by special foods, seasonal decorations and lots of festivities. We cherish carrying on family traditions and enjoy creating new ones. Personally, I look forward to more time spent with family and friends.
However, given the hustle and bustle of the season, the holidays can also offer an opportunity to slow down and reflect. For all of us at Aiken Electric Cooperative, we are grateful for you, the members of the co-op.
You see, one of our founding principles as a co-op is “Concern for Community.” While our main focus is providing safe, reliable and affordable energy, we want to give back and help our community thrive.
In looking back at this past year, I’m grateful that we were able to make a positive impact in the community. Through programs like Operation Round Up, we were able to help many families in the community who are in need, thanks to your contributions.
We were also grateful for the opportunity to partner with local schools to raise awareness of the importance of electrical safety. This year, over 500 students attended our first virtual safety magic show.
In fact, we continue to work closely with our local high schools to award three college scholarships annually. Applications will be available Nov. 8. See Page 5 for more information.
There are other ways we can help the community, whether we’re providing information about our Community Solar or Help My House programs, or helping you find ways to save energy at home, we want you to know we’re here to help.
As we prepare for next year, we look forward to the opportunity to serve you and the greater community. On behalf of the AEC family, we hope your holidays are indeed merry and bright!