Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system. (Message & data rates may apply)
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We have completed the residential portion of this process and will be working to upgrade commercial meters for the next several months in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

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STAY CONNECTED

Receive emails from Aiken Electric Cooperative

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Stay up-to-date on programs and services with AEC monthly newsletters.

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Apply For Service

How to apply for service

Apply for service

Residential and commercial service applications

Apply Online

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Giving back to our community

OVER THE YEARS, you’ve seen Aiken Electric’s concern for our community. This is one of the core principles that sets cooperatives apart from other types of utilities. We’ve always taken this mission and responsibility to heart. It’s who we are as a co-op.

With the holidays quickly approaching, COVID-19 and other recent events have made me pause and think even more about the role we play in our community. While our purpose is to provide safe and reliable energy to you, we have a greater mission—to be a catalyst for good.

You’re probably aware of our Operation Round Up program, where generous members round up their monthly electric bills to assist individuals and families in need. Or our various youth programs, including scholarships, Washington Youth Tour and Cooperative Youth Summit.

We also have a strong commitment to safety—not just for our employees, but for our community as well. We visit schools and invite students to our office to teach them how to stay safe around electricity.

You’ll also see our employees serving on local boards, coaching youth sports and volunteering at charitable events. Because when you work at a co-op, you understand how important a strong community is—after all, without you,the co-op wouldn’t exist.

We know that our core job is to keep the lights on; but our passion is our community. Because we live and work here too, and we want to make it a better place for all.

If there’s anything we can do to help you—whether providing energy-saving advice to help lower your monthly bill or discuss payment plan options during these difficult times—please reach out to us at (803) 649-6245.

Concern for community is the heart and soul of who we are. And no matter what the future brings, you can count on your electric co-op to care about you.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link