Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system.
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

Receive emails from Aiken Electric Cooperative

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Stay up-to-date on programs and services with AEC monthly newsletters.

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Project Power

Aiken Electric Cooperative's annual Project Power Energizes Members

Project Power

is the cooperative's annual mission to serve the community and give back to their members.

More Info

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Rates remain stable for 2019

WE HAVE LOTS TO CELEBRATE IN THE COMING YEAR! The most important thing we want to communicate to our members is there will be no new rate increases for the year. Our staff and board work hard to hold down costs each year, and 2019 is no exception.

One of the main reasons membership with an electric cooperative is different is the issuing of Capital Credits. Last month, due to the financial stability of your cooperative and the leadership of the Board of Trustees and management, we returned $1.78 million in Capital Credits to those who were members in 1986, 1987, 1988, 1989, and/or 2017.

The new year offers additional opportunities for us to direct our focus on you, the member. We are highlighting our innovative Help My House program on page 20C in South Carolina Living magazine. This is just another way we strive to offer energy efficiency programs that help members with heating and cooling costs. You can learn more about this program on our website under members/programs, where a video details how Help My House works.

Finally, our deepest gratitude to our members who responded to the Member Satisfaction Survey sent out in our October issue. We use these results as an improvement road map and were humbled by this year’s recurring grade. We appreciate your feedback.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link