Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system.
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

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Stay up-to-date on programs and services with AEC monthly newsletters.

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BUSTIN' CLAYS

AEC presents "BUSTIN' CLAYS for UNITED WAY"

Saturday, July 27

Palmetto Shooting Complex in Edgefield SC.

More Info

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Let’s make a difference

Even when we are quarantined, and especially during this public health and economic crisis, we need each other. None of us have to look very far to see the effects of COVID-19 or the recent tornadoes that ripped through our service territory. You might know someone who has been infected by the virus or a business owner who has had to shut down. A tree may have fallen on the home of a friend, or even worse, a home completely destroyed from a storm.
As your local cooperative, we are committed to doing our part in helping the people of our communities get through the struggles they are now facing. One of the ways we can help is through our Operation Round Up Program, which provides financial assistance to worthwhile causes and organizations.
Funds from Operation Round Up are used to pay for needs such as wheelchair ramps, help for the terminally ill, or assisting with food, shelter and clothing for a family whose home was lost to a fire. The program exists for those who need it most. And this seems to be a time when those needs are greatest. The unique thing about Operation Round Up is that it is a true cooperative effort. It’s neighbors helping neighbors. Members of Aiken Electric voluntarily round up their monthly bills to the nearest dollar and the extra change goes into Operation Round Up.
Individually, the contributions average just $6 per year. But collectively, it adds up to much more. As we like to say, it’s small change that can make a big difference.
To increase the capability to do more for more people through Operation Round Up, we’re offering three members a chance to win a $300 gift card. By signing up to participate, you’ll be entered into the drawings. But more importantly, you’ll be joining with other Aiken Electric members to help your neighbors. If you aren’t already, we hope you are willing to be a part of this community effort. And if you do, thank you for helping to make a difference.
You can find more information about Operation Round Up and other value-added programs on our website, aikenco-op.org.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link