Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system.
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

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Stay up-to-date on programs and services with AEC monthly newsletters.

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BUSTIN' CLAYS

AEC presents "BUSTIN' CLAYS for UNITED WAY"

Saturday, July 27

Palmetto Shooting Complex in Edgefield SC.

More Info

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Companies that care

Ownership of the company matters
Studies have shown that communities where owners occupy the majority of homes are more successful academically, are more physically fit and have a stronger sense of community.
While owning a home may not be possible or desirable for everyone, ownership does matter. It just seems to make sense that we treat things we own with greater care.

Chances are you probably don’t think too often about your ownership role with your electric cooperative. Every member of Aiken Electric Cooperative can take pride in the fact that you are an owner of your electric co-op. While at times it may seem easy to take the provision of electricity for granted, we are working 24 hours a day, 365 days a year to make sure you, the member-owners of the co-op, are well taken care of when it comes to your electricity needs.

Locally-based cooperatives believe this special bond and obligation to be an integral part of the community. Aiken Electric understands that you can’t sell electricity to a business that has closed its doors or to people that have left the community because there are not enough local opportunities. Electricity is a critical need, but it takes more than poles, wires and kilowatt-hours to make a community.

We are owners of our co-op, and in a real sense, we are owners of our community. Our community is strong. Think about how much greater it can be when we work cooperatively to tackle our future challenges. If we act like owners on a consistent basis, we will put even more care and attention into our community, and we will look locally for solutions. Finding local solutions can help keep money—and people—right here in our community.

We all have a role to play. As your local electric cooperative, we promise to do our part for the community.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link