Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

It’s another convenient way to report your outage with the cellular phone number associated with your account. Text OUT to our “Lights Out” number (877-264-5368) and verify your address and a crew will be dispatched. It’s that simple! You will receive an alert once your outage has been restored. Opt-in to use the system.
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

CHAT WITH US

Need help or information, chat with an AEC member services representative

CHAT WITH US

Available during normal business hours.
Monday - Friday, 8 a.m. - 5 p.m.

Start Chat

STAY CONNECTED

Receive emails from Aiken Electric Cooperative

SIGN UP

Stay up-to-date on programs and services with AEC monthly newsletters.

SIGN UP

AEC Run United

Join us on April 27th 2019 for A Run Like No Other!

AEC RUN UNITED

Register Now

More Info

Storm Center

Access outage information and outage map. Find out how to AEC report outages.

STORM CENTER

Access outage information and outage map. Find out how to report outages.

ACCESS STORM CENTER

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Above and beyond

Co-op membership offers value far beyond affordable, reliable electricity

HERE AT AIKEN ELECTRIC Cooperative we work hard to deliver safe, affordable, and reliable electricity to our 48,000 members everyday. But we don’t stop there. Because we’re a cooperative, we strive to do much more to find ways of providing real value to you and the communities we serve.

So what exactly does real value mean? Well, in some ways it’s basic, like connecting with a real, local person when you call our office, rather than just a recording. It could be finding a copy of South Carolina Living in your mailbox every month, which keeps you informed about co-op business and goings-on in the Palmetto State.

Value is also getting the lights back on quickly after unexpected damage to our system. In early March, over 1,700 members were affected by tornadic damage in the Edgefield District. Fortunately, through the sixth cooperative principle, Cooperation Among Cooperatives, we were able to get assistance from local crews and make the necessary repairs in a timely manner.

Stretching our dollars and your donations far beyond our service lines to better our community is another way we provide value. Our most popular fundraising event RUN UNITED has given more than $100,000 to United Way of Aiken County to assist those in our community who need it most.

Additionally, since your cooperative is owned by you, our members, we don’t create profits for shareholders. Any excess revenue is given back to our membership in the form of capital credits. We’re always happy to be able to put money back into the pockets of those we serve.

One more place you can expect to be surrounded by value is at your Annual Meeting May 18. We invite you and your family to come out to speak with our employees about the many programs and services you have access to just by being a member of Aiken Electric Cooperative, such as Help My House, H2O Select PLUS 2 and Co-op Connections®. You’ll see there are many benefits to your cooperative membership.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link