Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue and tan)
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www.aikenco-op.org
Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.
Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.
We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. All you need to do is complete the registration form or send us your email address(es), along with your account name and service address, to firstname.lastname@example.org so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.
How can we better serve you in 2018?
TECHNOLOGY IS EVERYWHERE IN TODAY’S WORLD. Here at Aiken Electric Cooperative we consistently use the latest technology to provide programs and services to our members. This includes our mobile app which allows you to check the status of your electric service, and monitor your monthly energy use. AEC’s members are using the app to conduct routine business with us, like online bill payments, setting up alerts or even reporting outages. Over 1,000 of our members have downloaded the AEC mobile app since it first launched. These mobile services are just new ways of connecting with people, in addition to the member services representatives you reach when you call us or who greet you from behind the counters at our office. They help us offer quality services you expect us to provide.
This year, and every year, our goal is to find ways to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet, like the tips you’ll find in this month’s issue of SC Living. We also offer Beat the Peak, a program designed to help avoid high-cost energy by reducing overall demand during peak use periods. Over 900 members are receiving alerts and working towards keeping our rates low. If you haven’t signed up, ask us about it or visit aikenco-op.org for more information.
Although we offer mobile and online services for convenience, AEC still loves face time with our members. Our annual meeting is a social event for our whole co-op family. We hope you’ll make plans now to join us in May at our Aiken headquarters for a day of co-op business, fun and prizes. Our goal in 2018 is to serve you better by listening–in our offices, on telephones, through social media exchanges and in our face-to-face meetings. When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you.