Pay my Bill
Member portal to make payments, view billing and usage information.
MONITOR my usage
View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.
Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.
Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:
Things AEC employees do:
- Travel in vehicles clearly marked with an AEC logo
- Require employees to carry a co-op photo ID
- AEC field employees wear issued uniforms (blue and tan)
Things AEC employees do not do:
- Call and request account information or a full SSN
- Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
- Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
- Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
- Operate business outside of www.aikenco-op.org
Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.
Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.
We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. All you need to do is complete the registration form or send us your email address(es), along with your account name and service address, to firstname.lastname@example.org so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.
The value of member engagement
most members would not equate active involvement from their electric company with helping their community. But Aiken Electric is not an ordinary utility company. We’re a co-op, and our business model is meant to serve the members and the community in which it operates – not to make a hefty profit for investors. AEC’s customers are more than consumers; they are members of the cooperative, which makes all the difference.
Our core purpose and mission is to provide safe, reliable and affordable power to our members. But as a co-op, we are motivated by service to the community, rather than profits. After meeting our annual expenses, we invest the extra money back into the co-op and the wider community. We depend on the guidance and perspective of our members and board to help set priorities for the co-op and guide governance decisions. Our Board of Trustees is comprised of members who live and work in our service area, a position to know where community investments are most needed.
AEC is controlled by members who actively participate in setting policies and making decisions. This is why we value your participation in our annual meeting, held May 19, and in other co-op events. We also have numerous ongoing programs that impact the community. Every Spring, we hold our annual race, RUN UNITED, that benefits United Way of Aiken County. Each summer, we sponsor Youth Programs and take local high school students to Columbia and Washington, D.C. to meet with lawmakers, enabling students to learn firsthand how our democracy works. Additionally, we have scholarships available and are proud to sponsor many schools and events in our service areas.
We recognize the vital role AEC plays in energizing our local community, and will continue to innovate and serve the community by providing programs and services that benefit you, our members.