member portal

Pay my Bill

Member portal to make payments, view billing and usage information.

MONITOR my usage

View your hourly and daily energy usage as well as the weather data in conjuction with energy usage.

SET Alerts

Alerts and reminders can be used to monitor your account activity via text messaging, phone call or email.

 
As part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.

Please keep these tips in mind when trying to determine if you are communicating with an Aiken Electric employee:

Things AEC employees do:

  • Travel in vehicles clearly marked with an AEC logo
  • Require employees to carry a co-op photo ID
  • AEC field employees wear issued uniforms (blue and tan)

Things AEC employees do not do:

  • Call and request account information or a full SSN
  • Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers)
  • Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org)
  • Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options)
  • Operate business outside of www.aikenco-op.org

Eric Savage

Remember, there are legitimate third party processors who may assess a fee to make a payment and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

Representatives of Aiken Electric Cooperative working in the field always travel in vehicles with an AEC logo, carry an employee ID and wear blue and tan uniforms, like, AEC Field Services Technician, Eric Savage, pictured on the left.

We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. All you need to do is complete the registration form or send us your email address(es), along with your account name and service address, to aec@aikenco-op.org so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.

Should the EPA have the power to make new rules and regulations that cause your electric bill to soar? We think not. Protect your pocketbook and join our petition: www.sc.tellepa.com

Water Heater Program

Staying in hot water in now a PLUS!

H2O Select Plus 2

Aiken Electric’s electric water heater and timer incentive program.

More Info

Gary Stooksbury CEO

Look out for scams

UNFORTUNATELY, IN TODAY’S WORLD, scams are inevitable. Scammers can threaten you with everything from legal action involving the IRS to turning off power to your home.

Utility scams often involve an individual or group posing as an employee of your electric cooperative. The scammer may use threatening language in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these types of scams. Here are some tips to keep in mind when trying to determine if you are in communications with an Aiken Electric employee:

Things AEC employees do:
• Travel in vehicles clearly marked with an AEC logo.
• Employees are required to carry a co-op photo ID.
• AEC field employees wear issued uniforms (blue or tan) or shirts with AEC logo.

Things AEC employees do not do:
• Call and request account information or a full SSN.
• Conduct electric work inside your home (Except for H2O Select PLUS 2 members with water heater timers).
• Require prepaid debit cards as the ONLY method of payment (AEC authorized payment options can be found at aikenco-op.org).
• Charge additional fees to process payments (We recommend members make payments with AEC authorized payment options).
• Operate business outside of www.aikenco-op.org.

Remember, there are legitimate third party processors who may assess a fee to make a payment, and it could take up to five days. Be informed. If you feel like a scammer pretending to be an AEC employee has visited or contacted you, call the co-op to verify and, also, report any suspicious activity to local law enforcement.

AEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. If you have any questions or would like more information about how you can protect yourself from scammers, call us, or visit the Utilities United Against Scams Facebook page.

Gary L. Stooksbury, Chief Executive Officer
Additional Programs:
South Carolina Living Magazine link
Coop Connection link
Together We Save link